From Colorado’s High-Country Plateau to Your Front Door

FAQ for Online Orders

What are my payment options?

Our 3rd party provider accepts VISA®, MasterCard®, Discover®, and AmericanExpress® credit cards.

Do you keep my credit card information on file?

We don't keep your credit card number in our system. You will need to enter it each time you place a new order.

How do I know if my order has been completed?

You will see an order confirmation on screen and a copy of your order will be emailed to you.

Why is my order being held up because of weather?

As you know, wine can be damaged by exposure to extreme weather, such as extreme heat or to freezing temperatures. When wine is at risk of being damaged, the winery may place a temporary hold on orders being shipped to states affected by such extreme weather conditions. To track the shipping status of your order, go to refer to the tracking number on the email confirmation you received.

What if I'm not in when UPS delivers?

UPS will make three, consecutive, business day attempts to deliver your order.

• They won't specify the time of delivery, but will specify the date(s).

• You can sign up for their free MyChoice service which can help determine the delivery time.

• If unsuccessful after three attempts, UPS will hold your order five days at one of their local distribution centers. It will then be your responsibility to pick it up.

• After the five days it will be returned to the shipper.

• An alternate delivery address or delivery date can be specified, but UPS will charge for this service.

Alternatives to consider when selecting a delivery address.

• Have it shipped to your place of work.

• Check out a local UPS store and ask if they will receive it for you.

• Set the order up for "Will Call" after it has shipped. Once it arrives, you will have five days to pick up the order at the appropriate local distribution center. There is no additional fee for this.

Where can wine, mead or cider be shipped?

• The rules and regulations for shipping wine varies by state. See List here.

• Please refer to the specific winery or wine page to confirm if the wine can be shipped to your destination state.

• International shipments are not available at this time.